Administrator Receptionist Full Time

Petersfield, Hampshire
Vanquis Bank

Office Administrator

Location: Petersfield

Working Pattern: This role will require you to be onsite, rotating shifts between 8am and 4.30pm and 8.30am and 5pm

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’, LinkedIn Learning for all

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

As an Office Administrator you will be reporting to our Property and Facilities Manager (South) working closely with our Chatham and London office.

Within this role you will be ‘face’ of our Petersfield office. Welcoming visitors to our building, as well as answering calls and managing in/out mail. You will be the first point of contact for any office related queries and be responsible for the day-to-day administration of our office.

In your day-to-day role, as a Office Administrator you will:

• Managing the preparation & dispatch of outgoing mail-packs
• Provide general assistance to any of the key Departments within the business as and when required
• Managing technical support for various business needs
• Ordering and keeping stock check of consumables
• Opening and distributing incoming post in a timely manner
• Documenting incoming recorded/special delivery items
• Logging Building Maintenance issues and engaging the right contractor to remedy
• Updating Health and Safety records
• First point of call for all visitors (internal/external)
• Meeting & Greeting visitors ensuring visitors book is signed in/Out (for Fire Warden purposes)
• Managing access levels to the building- producing reports for IT security and HR
• First point of contact for all staff, stock, parking and building issues
• Answering the telephone in a professional manner
• Providing a high level of customer service (both on the telephone and face to face)
• Ensuring the reception area is a safe and pleasant environment at all times
• Accept deliveries and ensure items are forwarded to relevant department and/or individual
• Organising meeting rooms and ordering lunches for visitors
• Ensure cover is available for lunch break and annual leave
• Responsible for issuing and monitoring the security passes for staff & visitors

What will make you stand out?

• Administration Experience
• Computer literature (Microsoft Office, Outlook)
• Customer service skills
• Excellent communication skills
• Attention to detail and well organised
• Committed and reliable
• Takes pride in their work

The interview process:

• Up to 30minute telephone call with a member of the Talent Acquisition team
• Up to 1 hour with the hiring team via MS Teams
• Final interview with our Property & Facilities Manager, face to face (Petersfield)

Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we’ll make this happen whenever we can – whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our ‘Save as you Earn’ and ‘Buy as you Earn’ schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it’s our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at