Front Office Manager Full Time NEW

Accor Hotels

Company Description

Adagio Aparthotels

Adagio adapts to suit all guests’ needs. Our range of serviced apartments has been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio, or Adagio Premium.

London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market, and free Wi-Fi. Whether you’re here to see a show at the O2, shop at Westfield, or take care of business at Canary Wharf, we have got you covered for a great stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company and aim to attract, recruit, and promote diverse talent.
Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join us to write your story and help imagine tomorrow’s hospitality. Discover the opportunities at Accor by visiting .

Do what you love, care for the world, dare to challenge the status quo!

Job Description

Guest Services & Customer Satisfaction:

Ensure high levels of guest satisfaction by providing excellent service.

Handle guest inquiries, complaints, and special requests promptly and professionally.

Maintain a welcoming atmosphere at the reception and lobby areas.

Front Office Operations:

Oversee front desk operations, including check-in/check-out procedures.

Monitor room reservations, availability, and rate management.

Ensure smooth coordination between front office and other hotel departments (housekeeping, maintenance, etc.).

Implement hotel policies, procedures, and brand standards.

Team Management & Leadership:

Recruit, train, schedule, and supervise front office staff (receptionists, concierge, bellboys, etc.).

Conduct performance evaluations and provide training for staff development.

Foster a team-oriented and customer-focused work environment.

Financial & Revenue Management:

Ensure accurate billing, payments, and cash handling.

Assist in optimizing room occupancy and revenue management.

Prepare financial reports, budgets, and forecasts related to front office operations.

Technology & System Management:

Ensure efficient use of hotel property management systems (PMS).

Oversee online booking channels and guest database management.

Monitor and improve digital check-in/check-out processes.

Compliance & Safety:

Ensure compliance with hotel policies, industry regulations, and health & safety standards.

Maintain security protocols for guest privacy and property safety.

Qualifications

Minimum 3-5 years in a front office role, with at least 1-2 years in a managerial position.

Additional Information

Skills:

Excellent communication and interpersonal skills.

Strong leadership and team management abilities.

Problem-solving and conflict resolution skills.

Proficiency in hotel management software.

Multitasking and time management skills.

Knowledge of revenue management principles is a plus.

Languages: Fluency in English; additional languages are an advantage.