Branch Receptionist/Administrator Full Time

Derby, Derbyshire
Cherry Professional – Relationship Led Recruitment
Branch Receptionist Derbyshire £21,607 (35 hours) A very exciting opportunity has arisen for a Receptionist to join a brand new office which is managed by our client, a leading dynamic law firm. The business is committed to upholding the highest standards of professionalism and client care and are seeking a new member of staff to be the welcoming face of the office and ensure the smooth operation of our front deskWhat we’re looking for:– Proven experience as a receptionist or in a similar front desk role- Excellent verbal and written communication skills- Proficient in MS Office (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers, copiers)- Strong organisational skills and attention to detail- Ability to multitask and manage time effectively in a fast-paced environment- Professional appearance and attitude- Previous experience in a law firm or legal setting is advantageous but not requiredThe finer elements of the role include:- Manage incoming telephone enquiries and signpost to the correct team. All enquiries are to be recorded electronically and submitted to the Marketing Manager- Respond to telephone, email or in person enquiries from external clients in a professional manner. Ensuring appropriate follow up on any actions as required which should be documented in the CRM system- Engage with any on site visitors; answering the door, seating clients in meeting rooms- Manage the business web chat and email enquiries. Answering queries, engaging with potential clients and forwarding any legal questions to the relevant team- Data processing and management of databases, ensuring accurate and timely import of information- Proactively contact existing clients to establish their satisfaction mid case and/or at the end of their case / Recording the results for analysis- Provide administrative support to the Employment law team, specifically with new business enquiries. Taking client details, booking appointments, taking ID etc- Support the Marketing Manager with the daily analysis of new business calls and conversion ratiosCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.