Receptionist Part Time Full Time

Stoke-on-trent, Staffordshire
Safer Hand Solutions Ltd
Receptionist Permanent£25,000 – £26,000 pro rata per annum3 days per week 8.30 – 5pm My client is a long established and well known family run funeral directors based in the heart of Staffordshire. The firm prides itself on offering the most professional, welcoming, and seamless service with a wealth of knowledge coming from multiple generations of family ownership. The Receptionist will play a vital role in ensuring the smooth and efficient operation of the funeral home. This role of Receptionist requires a compassionate, organized, and professional individual who can handle a variety of administrative tasks while providing exceptional service to grieving families and supporting other staff members. This role will be working 3 days per week and will be a job share. Therefore, flexibility will be required for covering holidays, sick leave, or workload demand. The client are open to days and the 3 days will be within Monday – Friday. No weekend work will be required. Duties of role:

1. Front Desk Operations:
   • Greet visitors and families in a warm and compassionate manner.
   • Answer phone calls, direct inquiries, and manage messages promptly and courteously.
   • Schedule appointments and manage the funeral director’s calendar.
2. Administrative Support:
   • Prepare and process documentation related to funeral services, including death certificates, hospital paperwork, and other legal documents.
   • Maintain accurate and organized records, both physical and digital.
   • Assist in the preparation and distribution of memorial materials, such as obituaries, distribution of order of service, and thank you cards.
   • Handle correspondence, emails, and mailings efficiently.
   • Support families and loved ones with scanning images or arranging music for ceremonies.
3. Customer Assistance:
   • Provide support and guidance to families during the arrangement process, ensuring all needs and requests are met with sensitivity and respect.
   • Assist families in selecting funeral service options and products, providing information, and answering questions.
   • Coordinate with external vendors and service providers, such as florists, caterers, and cemeteries.
   • Be able to show families to their loved ones and ensure areas and chapel are set correctly.
4. Financial Tasks:
   • Manage invoicing, payments, and receipts related to funeral services.
   • Cash management
   • Dealing with donations incoming to the office and document accordingly
5. Office Management:
   • Replenish and maintain office supplies and equipment.
   • Ensure the office and public areas are clean, organized, and presentable with general housekeeping when required.
   • Support the funeral directors with various administrative tasks and special projects as needed.

Requirements:

• A compassionate and sensitive nature.
• Experience with various administration tasks and front of house duties.
• Excellent handwritten communication will be required, in addition to being computer literate.
• Previous work experience within this sector would be advantageous but not essential.
• Ability to multitask and wear many hats.
• Professional nature and well presented.
• The ability to think on your feet and work sometimes alone or independently.
• Strong organisational skills
• Ability to handle sensitive situations delicately with tact, compassion, and respect.
• Attention to detail and accuracy in all tasks.

Benefits:

• A competitive salary
• Sick pay
• Long service bonus
• Pension and holiday package
• On site parking

My client is seeking someone who is looking for a long term career. They are a long established firm, with long-serving team members, and they are looking for someone wanting longevity.If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.