Receptionist & Sales Support Full Time

Wantage, Oxfordshire
Purdicom Ltd

Purdicom is an exciting, fast-growing technology company based in Oxfordshire. We are a value-added distributor acting as a supply chain partner to many well-established vendors and brands. We supply enterprise-level Wi-Fi, Point-to-Point, and security technologies to a very hungry market. The products and services we sell are always in high demand.

We are a privately owned, award-winning business that has become a recognised leader in its industry – and much like the industry itself, our company has been in continual rapid growth since its inception in 2005. Our headquarters are situated in the most beautiful of surroundings, with the offices set within a series of modern barn conversions right in the heart of the Oxfordshire countryside.

We are looking for a Receptionist to join us, ideally you will deliver friendly efficient customer service and create a warm and welcoming atmosphere for all our customers and visitors while also undertaking a range of other sales support tasks as identified by the Director of Sales and Marketing.

Principal Duties:

• Book meetings and scan people in and out and where necessary issue Covid tests.
• Answer all calls efficiently and quickly, responding to quick queries or taking short messages, ensuring messages are forwarded immediately to the right person
• Deal with all inquiries professionally and courteously, in person, on the telephone, or via email.
• Keep the Purdicom reception area clean and tidy at all times, make a record of any poor levels of cleanliness or any maintenance issues and take necessary steps/action to remedy them.
• Greeting all Visitors in a friendly and efficient manner and ensuring they sign in, if they are customers, manufacturers or consultants who have arrived for a meeting, alert the appropriate person of their arrival and escort the person to the meeting room.
• Maintain the board room diary, ensuring that the room is not double booked and that meetings do not overrun if the room is booked for another meeting.
• Prepare refreshments for each meeting accordingly
• Ordering and setting up lunches for meetings and training.
• Maintain stocks of cutlery, crockery, and refreshments (including employee milk, sugar coffee/Tea and chocolate)
• Maintain the stock and maintenance/cleaning of the Coffee machine in reception along with the employees and client drinks fridge.
• Dealing with the incoming and outgoing post/parcels including delivery to the relevant people.

• Liaising with all departments to help support the growth of the business
• Support the sales team, by contacting customers, generating quotes, and updating the CRM in a timely fashion
• Help drive customer retention, with a focus on continuous improvement of the overall customer journey
• Actively work on the existing customer base to renew existing agreements
• Deliver excellent customer service at all times.

Knowledge & Skill Requirements

• Excellent telephone skills
• High degree of accuracy
• Analytical and be able to understand reporting
• Strong excel skills
• Demonstrated ability to prioritise issues
• Must be able to deal with technical product information
• Ability to build strong working relationships both internally and externally
• Excellent communication skills both verbal and written
• Takes pride in their performance.
• Has a can-do attitude

Working Conditions

Must have a clean driving license and own car due to rural location.

Other Information & Benefits

• Laptop
• Learning and Development Plan
• Purdicom Pathway Training Platform
• Motivosity Reward and Recognition system
• On-Site Gym
• Purdi Perk Vouchers
• Pool table/ Batak/Table Football
• 25 days holiday
• Extra Holiday for long service
• 2 Well Being days
• Birthday Bonus
• Anniversary Bonus
• Pension Scheme
• Medical Scheme
• Sick Pay
• Life Insurance 4 x salary
• Free Parking